A Business IMPROVEMENT CONSULTANCY

Plain talk ... here's what I can do for you!

I assess any business—regardless of size or complexity—by observing, talking with staff, and identifying areas for improvement. Rather than proposing sweeping changes, I guide organizations through practical, incremental steps to foster a culture of continuous improvement. This not only resolves issues but also makes work easier and more fulfilling. I increase revenue by reducing costs.

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CONTINUOUS IMPROVEMEnt explained

Discover your current operational performance and discover what is required to achieve operational efficiency. Work with team members to identify issues - inefficiencies, leakages, wastes and come up with action plans to fix. Develop a new Standardized way of working. Follow up with an easy to follow and sustain, Performance Management program and reporting metrics.

In simple terms, Continuous improvement is the ongoing process of enhancing products, services, or processes through incremental changes over time. It’s a mindset and methodology used across industries—from manufacturing to healthcare to tech—to boost efficiency, quality, and performance.

Revenue - Expenses (incl. COGS) = Gross Profit

Why focus on building revenue streams if your expenses are spiraling out of control? Tackling what’s within your control is a far more effective way to maximize profits. It’s not about reinventing the wheel but finding more efficient ways to handle things. The key lies in adopting simple, incremental steps that are easy to understand and implement. By embracing a mindset of Continuous Improvement, everyone benefits. In the end, the spotlight is on managing expenses.

With this in mind, the approach is simple...

Discovery Phase

Assess

A detailed review of what happens, starting with the shop floor; how things are done, reviewing the process understanding how people work normally.

Suggestion Phase

Investigate

Suggest ways to improve and make incremental improvements towards a lean operation model and more efficient service delivery.

Goal Oriented

Improve & Sustain

To ensure that the improvements stick, and old habits do not set back in, easy to understand indicators which will highlight success and just as equally failure.

The 5 principles of continuous improvement

These principles are applied throughout the engagement as a foundation for working with people. Practicing them fosters the right mindset to cultivate an organizational culture of continuous improvement.